Frequently asked questions

Open Taac!, tap the charger on the map, pick the connector and press Start charging. As a guest you pay by card and go; with an account and a saved card the charge starts in one tap.

No. Guest mode lets you charge without creating an account: you pay by card and, if you want the receipt, you leave your email. An account is useful if you want to save a card, keep favourites, have a charging history or receive company invoices.

Your choice. Taac! is on the App Store and Google Play, but the same app also runs in your browser at taac.app, with nothing to install. Add it to your home screen and it opens full screen and behaves like a regular app, notifications included.

NFC cards are coming: the service is being activated. For now everything happens in the app — starting, following the session, stopping and the receipt. The card will not add features, it will just be a quicker way to begin.

On the map in the app. Every charger shows its live status — available, charging or offline — and you can search it by name or address. From there you start navigation with your phone's maps app.

With the filters: connector type and minimum power. Filters stay on until you reset them.

The status on the map comes from the charger itself and updates live: if it is busy, the session in progress will end. Follow the socket and you'll get a notification when it frees up. If the charger is physically damaged, use Report a problem on its page: the operator gets to know straight away.

The figure you see is the maximum that connector can deliver. The actual power is almost always lower, and that is not a fault: on alternating current the limit is set by the car's onboard charger, and battery temperature, state of charge and the vehicle's own settings all play a part.

It is not available yet: the service is being activated. When it is on, the car will identify itself — you plug in the cable and charging starts on its own, with no phone and no card. In the meantime every charge starts from the app, in one tap.

During the session the app shows energy, time and cost updating in real time. Turn on notifications and you get the start and end alerts even with the app closed, without keeping the screen on.

Yes. Every device signed in to the same account sees the session at the same moment: you can start from the phone and follow the charge from the computer, a tablet or CarPlay — the countdown to plug in, the charge in progress, the reminder to unplug and the summary at the end. It works on the Taac! network and in roaming.

Reopen the session in the app and press stop again: the signal travels through the charger and can take a few seconds. If it doesn't respond, try stopping from the vehicle by unplugging the cable at the car end. If the session stays stuck, write to us with the charger and the time.

The cable stays locked while the session is open, so first make sure charging has really ended. Then unlock the car with the key and try again, because on many vehicles it is the central locking that releases the connector. Don't pull hard: if it won't release, contact us.

Usually the vehicle decides: many cars have a charge limit set, and on alternating current the session ends naturally when the battery is full or when the onboard electronics reduce power to protect it. The history shows the energy actually delivered.

In the Trip tab you enter departure and destination — an address, or your current position — the battery you start with and the minimum you want on arrival, from 5 to 60%. The app picks the stops along the way and tells you how long you drive, how long you charge, how much energy you need and roughly what it costs. Three modes: Fastest, Fewer stops and With services.

All the ones we know: the roaming network, the Taac! network and OpenChargeMap points. It prefers a plan made only of chargers you can start from the app, and switches to the others only if they save you more than ten minutes or 5% of the total time. It never plans a stop below 10% battery, skips chargers on the other side of the motorway and checks the real detour with Google.

No, they are estimates. The charging time depends on your car's charging curve and on the temperature; the cost uses the prices on our list for the chargers you can start with Taac! and shows “price not known” for the others. The route itself is computed by Google. You can plan up to forty trips an hour.

Yes: the whole route, stops included, goes to Google Maps with one tap. With a linked Tesla you can send the next stop or the destination straight to the car's navigator. From each stop you can also open the charger's page or navigate to that stop alone.

The one selected in the Garage, with its consumption and charging speed. If there is none, it uses a generic 60 kWh car. With a linked Tesla the starting battery is read from the car, and you can still change it.

Open the charger's page in the app and tap Report a problem. Choose the sockets involved and the kind of problem, add a note if you like and up to three photos. It works on every charger, ours or roaming; you need an account, so the operator knows the report is real. You can send up to five reports a day.

The technical contact of the operator that runs the charger, by email, as a notification from a Taac! customer: date and time, charger and sockets, the problem, your notes, whether you were on site, the charger's coordinates and the photos. Your name and your email are not included. If we do not have the operator's contact, the report comes to us and we pass it on.

The report is a notification, not a repair request with a guaranteed time: whether and when the operator fixes it is up to them. You get a confirmation on screen and by email. For a problem with a payment or with a charge started through Taac!, write to us as always.

It depends on the charger you use: the price is shown on its page in the app before you start, with no subscription and no activation fee. All the terms are on the Rates page.

That's the pre-authorization: the amount you chose plus €5 (€60 for a full charge), held as a guarantee when charging starts and shown to you before you confirm. It is not a charge, and it is not a spending limit. At the end of the session you are billed the actual cost: if it is lower, the difference is released; if it is higher, the full amount is charged separately on the same card and the held amount is released once that payment has gone through. How quickly a hold clears depends on your bank and can take a few days.

It exists to free the connector for whoever comes next. It applies if you leave the car plugged in after charging ends, and starts only after a grace period. The rate and the hours in which it applies change from charger to charger: on some, especially DC ones, it applies at night too. You always find the exact terms on the socket’s page in the app, before you start. Unplug within the grace period and you pay nothing extra.

Register as a company and enter your VAT number and billing details: from then on every charge generates an invoice. Private customers get a receipt. All documents stay available in your charging history.

From the app, in a few steps, without contacting anyone. The full procedure and the list of data erased are on the Account deletion page.

So that you are not choosing in the dark: they are points of other networks (from OpenChargeMap) and Tesla Superchargers and Destination chargers. You see them and you can navigate to them; you pay for them with their own operator's app. You can switch them off with the “Off network” filter.

Only with an account, one booking at a time, free of charge, for fifteen minutes. If you do not start the charge it lapses on its own and the socket goes back to being free. Not every charger takes bookings.

No. It is worked out on taking the battery up by half, with the price of that socket and the power your car actually accepts. You pay only for the energy delivered, kWh times the price shown, rounded to the cent, and the invoice carries the same numbers.

You see the battery level and the range, and one tap wakes the car if it is asleep. You can change the charge limit and the alternating-current amps even while the charge is running. The charge port opens when you start and unlocks at the end, the climate control can come on shortly before the end, and the front trunk opens from the app. The app never reads the car's position: it uses your phone's GPS.

You put them all in the Garage, with a nickname if you like. The first in the list is the default one, and before charging you choose which one you are charging. If you have two Teslas, each one links to its own Tesla account.